About us

Supported Pathways PTY LTD:

I’d like to introduce Supported Pathways to those of you who are not familiar with our work.

Supported Pathways commenced our humble journey into the NDIS as a Sole Trader in January 2017 working from home.

In June 2018, we transitioned to Pty Ltd with full NDIS registration and opened an office in Ipswich Qld the same year. We enjoyed the journey of having a small team of dedicated support coordinators working with us to “make a positive difference in the lives of others”

Unfortunately, due to multiple circumstances, Bob (my husband and fellow Director of Supported Pathways) and I made the difficult decision to close our office. Our team transitioned on their own pathways and many of our Participants transitioned to alternative coordination providers. Bob and I moved back home (where it all started), and are enjoying a slower pace of life, and still enjoying the journey within the NDIS “family”.

Naturally during the task of closing our Ipswich office and reorganising our caseload of Participants to ensure best services continued, we were incredibly busy and found ourselves forever chasing our tails. Happy to announce that we are finally in a position where everything is caught up, we have a caseload at a manageable size and have primarily achieved stability.

We are now in a position where I have capacity to provide “short term – time limited” services

• Specialist Support Coordination
  • Access to Correctional Facilities
  • Residential Aged Care Facilities
  • Hospital discharge
  • SIL and SDA specialties
  • Collaboration with community service provider
  • Collaboration with Dept of Families, Seniors, Disability Services and Child Safety
  • All aspects of NDIS reviews, reporting, implementation, boundaries and legislation
  • Collaboration with Justice services – probations, parole, remand, domestic violence, child abuse, charges, court proceedings etc
• Social Work services
  • See below
• Consultancy work with small organisations and/or sole traders
  • Any aspect within my knowledge and experience

Our NDIS knowledge and experience is very comprehensive and spans over the years since January 2017.

Supported Pathways provides services in the following locations – and everywhere in between

• Warwick
• Toowoomba
• Ipswich
• Sunshine Coast
• Redlands
• Northern Gold Coast regions
• Beaudesert

Monica Felstead:

My name is Monica, I’m a Social Worker having graduated from the University of Qld in 2007. I am very honored to be leading the team at Supported Pathways, in the roles of Director, Social Worker, NDIS Specialist Support Coordinator and team member.

My husband Bob and I, started this business in January 2017, with humble beginnings at home utilising two bedrooms for our office space

My passion for supporting others in their journey through the haze of multiple organisations is well known throughout our local community. Supported Pathways allows me to be creative, passionate, spontaneous, reactive and proactive in my working day.

My background is as varied as my daily surprises throughout life and includes the following employment sectors: Royal Australian Navy (commencing in the now superseded Women’s Royal Australian Navy; variety of pink collared jobs whilst raising my daughter; hospitality; insurance industry; retail including jobs including team member and Management positions.

In 2002, I decided to go to University, having only completed year 10 in a rural town a million years ago; five years later I graduated with a Bachelor of Social Work, having completed placements in Domestic Violence and Centrelink. Since then I’ve worked in the following areas – Domestic and Family Violence and DV Court, Community Legal, Qld Health Community Mental Health, Elder Abuse, Office of the Public Guardian, support work for older people, support work for people with disabilities.

I am so proud of our little business;

Bob Felstead:

I’m Bob and along with Monica, we are very proud business owners of Supported Pathways since 2017. Working in the humanities sector has been a big change from my background of working with heavy machinery. I’m a man of few words and can be found in the ‘back office’ crunching numbers and looking at spreadsheets on any given day.

Supported Pathways is grounded in the ethical principles as outlined in the AASW Code of Ethics (2010).

The social work profession promotes social change, problem solving in human relationships and the

empowerment and liberation of people to enhance wellbeing.

Utilising theories of human behaviour and social systems, social work intervenes at the

points where people interact with their environments.

Principles of human rights and social justice are fundamental to social work.

AASW Code of Ethics [2010] pg 7

In the determination and pursuit of its aims, social work is committed

to three core values, which give rise to general and specific ethical responsibilities. These values are

Respect for persons

Social justice

Professional integrity

AASW Code of Ethics [2010] pg 12

 

Our Commitment

The Supported Pathways Team are committed to working to an agreed vision and

set of values which are used

to inform our planning

and service delivery

Our Vision

The Supported Pathways Team have a vision of making a difference in the lives

 of our stakeholders.

We visualise a future where possibilities,

opportunities and dreams are

reachable for our stakeholders regardless of

race, gender, stature or disability.

 Our Values

Respect and adherence to individual rights

 Integrity, transparency and honesty

 Utilise a community of practice framework

 Delivery of services with passion and excellence

 Commitment to continuous improvement.