About us

Supported Pathways was born due to identification of a need within communities for people to access services. Barriers to accessing valuable government and community services, including formal and informal supports can occur for a number of reasons including – isolation, literacy level, inability to access or use technology, not wanting to be a burden, inability to understand and not having the assistance or support to do so.

Our Staff

Monica Felstead:

My name is Monica, I’m a Social Worker having graduated from the University of Qld in 2007. I am very honored to be leading the team at Supported Pathways, as the Co-Founder (with my husband Robert), Director, Social Worker, NDIS Supports Coordinator and team member.

My passion for supporting others in their journey through the haze of multiple organisations is well known throughout our local community. Supported Pathways allows me to be creative, passionate, spontaneous, reactive and proactive in my working day.

My background is as varied as my daily surprises throughout life and includes the following employment sectors: Royal Australian Navy (commencing in the now superseded Women’s Royal Australian Navy; variety of pink collared jobs whilst raising my daughter (now 31); hospitality; insurance industry; retail including jobs such as McDonald’s crew member, then McDonald’s Manager, Priceline Manger.

In 2002, I decided to go to University, having only completed year 10 in a rural town a million years ago; five years later I graduated with a Bachelor of Social Work, having completed placements in community mental health and Centrelink. Since then I’ve worked in the following areas – domestic and family violence, community legal, elder abuse, office of the Public Guardian, community mental health.

I am so proud of our little business; we have the best team who passionately and creatively make a difference every day of the week.

Sarah Walker: Support Coordinator (Friday’s only)
I’m Sarah and I have worked with Supported Pathways since September 2018 as a Support Coordinator for NDIS Participants living in the community. My role is to assist NDIS Participants to strengthen their ability to connect to and coordinate informal, mainstream, and funded supports in a complex service delivery environment.

I am a qualified Social Worker and graduated from the University of Queensland with a Bachelor of Social Work. Prior to commencing with Supported Pathways, I was employed as a Social Worker in a private Mental Health Inpatient Hospital. There I coordinated and delivered psychoeducation groups and worked individually with patients to help them prepare for discharge. I also worked in a phone counselling role.

I am very much enjoying working with NDIS Participants to assist them to coordinate and implement supports that will best suit their needs and help them achieve their goals.

Since September 2020, I have taken up another role working as Project Officer on a statewide project which is helping more Queenslanders gain access to the NDIS. I am continuing to work at Supported Pathways one day per week. Through my work as Support Coordinator I’ve seen the amazing benefit the NDIS has had in so many people’s lives, and it is great to be able to share those stories in my new role with people who have not yet accessed the scheme.

(Sarah has now taken an external position but will still be at Supported Pathways PTY LTD on a Friday. We are very excited for Sarah and wish her well in her new position.)

Sarah Walker has changed her work availability with 

Supported Pathways.

Sarah will only be available on Fridays, 

so all emails will be automatically forwarded to 

monica@supported-pathways.com for distribution to an 

alternative Support Coordinator.

Apologies for the inconvenience and thank you for your patience

Lynette Wilson & Jason Turner:

Hello, I’m Lyn…

I believe your experiences in life eventually lead you to follow your true passion. Having worked in the Automotive Industry for 14 years, commencing as a Trainee Sales
Consultant to achieving Top 10 Sales for the Queensland Region within 2 years, I am not shy of dedication and hard work.

The passing of my Mother in 2017 and the circumstances associated with that experience lead me on a search for change. I felt the urge to contribute to an Organisation that
supports Individual’s needs.

I learnt about Supported Pathways through my partner Jason. It felt like the right place at the right time. I commenced in May 2021 in the role of Assistant
Coordinator/Administration. Learning and understanding a totally different Industry has been an enjoyable and personally rewarding transition. To form part of a great team that
are all working to improve the life of others, meeting people from all walks of life and contributing to change is a day in the Office that I want to be part of.

My partner Jason has also joined the team in the role of Supported Pathways Maintenance.
Jason having been in Retail for over 25 years, owning his own Business for 5 years, he also is a dedicated Individual.

We both look forward to our next chapter with Supported Pathways….

Emma Muller:

Hi, I’m Emma,  I am a Support Coordinator at Supported Pathways and I’m very excited to be embarking on this new career journey.

After 14 years in the hotel industry and a Bachelor of International Hotel and Tourism management, beginning work at Supported Pathways has been a welcome and exciting change of pace for me.

Since starting at Supported Pathways I have already learnt so much from our very talented and knowledgeable team. I look forward to learning more within my role and expanding my skills to best support our participants.

The hotel industry has given me the privilege of working with and interacting with people of so many varied skills, languages and cultures. I believe this experience has provided me with a strong background of personal interactions that have enriched my skills and I look forward to assisting our participants on their NDIS journey.

Supported Pathways is growing…. stay tuned for updates on About us and our new Team Members 


Supported Pathways employs qualified Social Workers who are registered with the AASW (Australian Association of Social Work). This means that our Social Workers are university qualified professionals who have completed a minimum of four years of tertiary study, which is recognized nationally and internationally. Supported Pathways staff have the knowledge and skills necessary to better understand and support people, promote community participation and advocate for social change.

Our staff will build on the strengths and resources of people within their communities and environment. At times our staff will support people to discover, develop or remember their strengths and resources, and at other times our staff will help people to develop or access resources. Supported Pathways will advocate for resources that have been denied to the individual or the community.

Supported Pathways is grounded in the ethical principles as outlined in the AASW Code of Ethics (2010).

Definition of Social Work

The social work profession promotes social change, problem solving in human relationships and the

empowerment and liberation of people to enhance wellbeing.

Utilising theories of human behaviour and social systems, social work intervenes at the

points where people interact with their environments.

Principles of human rights and social justice are fundamental to social work.

AASW Code of Ethics [2010] pg 7

In the determination and pursuit of its aims, social work is committed

to three core values, which give rise to general and specific ethical responsibilities. These values are

Respect for persons

Social justice

Professional integrity

AASW Code of Ethics [2010] pg 12


Our Commitment, Vision and Values

Our Commitment

The Supported Pathways Team are committed to working to an agreed vision and

set of values which are used

to inform our planning

and service delivery

Our Vision

The Supported Pathways Team have a vision of making a difference in the lives

 of our stakeholders.

We visualise a future where possibilities,

opportunities and dreams are

reachable for our stakeholders regardless of

race, gender, stature or disability.

 Our Values

Respect and adherence to individual rights

 Integrity, transparency and honesty

 Utilise a community of practice framework

 Delivery of services with passion and excellence

 Commitment to continuous improvement.