About us

Supported Pathways was born due to identification of a need within communities for people to access services. Barriers to accessing valuable government and community services, including formal and informal supports can occur for a number of reasons including – isolation, literacy level, inability to access or use technology, not wanting to be a burden, inability to understand and not having the assistance or support to do so.

Our Staff

Monica Felstead:

My name is Monica, I’m a Social Worker having graduated from the University of Qld in 2007. I am very honored to be leading the team at Supported Pathways, as the Co-Founder (with my husband Robert), Director, Social Worker, NDIS Supports Coordinator and team member.

My passion for supporting others in their journey through the haze of multiple organisations is well known throughout our local community. Supported Pathways allows me to be creative, passionate, spontaneous, reactive and proactive in my working day.

My background is as varied as my daily surprises throughout life and includes the following employment sectors: Royal Australian Navy (commencing in the now superseded Women’s Royal Australian Navy; variety of pink collared jobs whilst raising my daughter (now 31); hospitality; insurance industry; retail including jobs such as McDonald’s crew member, then McDonald’s Manager, Priceline Manger.

In 2002, I decided to go to University, having only completed year 10 in a rural town a million years ago; five years later I graduated with a Bachelor of Social Work, having completed placements in community mental health and Centrelink. Since then I’ve worked in the following areas – domestic and family violence, community legal, elder abuse, office of the Public Guardian, community mental health.

I am so proud of our little business; we have the best team who passionately and creatively make a difference every day of the week.

Sarah Walker: 

I’m Sarah and I have worked with Supported Pathways since September 2018 as a Support Coordinator for NDIS Participants living in the community. My role is to assist NDIS Participants to strengthen their ability to connect to and coordinate informal, mainstream, and funded supports in a complex service delivery environment.

I am a qualified Social Worker and graduated from the University of Queensland with a Bachelor of Social Work. Prior to commencing with Supported Pathways, I was employed as a Social Worker in a private Mental Health Inpatient Hospital. There I coordinated and delivered psychoeducation groups and worked individually with patients to help them prepare for discharge. I also worked in a phone counselling role.

I am very much enjoying working with NDIS Participants to assist them to coordinate and implement supports that will best suit their needs and help them achieve their goals.

(Sarah has now taken an external position but will still be at Supported Pathways PTY LTD on a Friday for the next couple of months. We are very excited for Sarah and wish her well in her new position.)

Jessica McEachern: 

My name is Jessica and I commenced working with Supported Pathways in March 2019. I come from a background in Employment Services and specialist Disability Employment Services. I was most recently working as a Support Facilitator under the Partners in Recovery program (PIR). PIR assisted voluntary participants co-ordinate their services, seek access to NDIS, and co-ordinate NDIS plans. This program catered exclusively to participants with severe and persistent mental health conditions, and other complex needs.

To support my work with participants suffering from psychosocial disability I have undertaken Applied Suicide Intervention Skills Training, Mental Health First Aid and Dialectical Behaviour Training workshop.

I primarily work with the NDIS psychosocial disability cohort at Supported Pathways. I enjoy being able to take my skills developed through years of working for charities and non-government organisations and use them to help the most vulnerable people in our communities achieve their goals.

Karen Thompson: 

I  am Karen  and I commenced working with Supported Pathways in February 2019 in the role of
Administration. This role comes with great responsibility in assisting the Support Coordinators with the various administration duties needed to streamline the process of supporting our Participants. We take great pride in achieving all types of goals in our office including performing the Administration task to a high standard, to assisting our Participants in achieving their goals as outlined in their NDIS plans.

In my previous employment, I worked for the Department of Communities Disability Services as a Team Leader and Residential Care Officer in Ipswich and Wacol for many years. I hold a Diploma of Communities & Disabilities and a Certificate IV in Disabilities.  I have also worked in the aged care sector.

I am very proud to be a part of the Supported Pathways team and believe very strongly in supporting people with disabilities to achieve the best outcomes for their future needs with NDIS.

Karen (Kaz) Moorcroft:

Hi I am Kaz.
I started with Supported Pathways in May 2019 as Assistant Coordinator and am now working with the fantastic team of Support Coordinators.
I have experience working in Employment Services and Disability Employment Services where I specialised in job creation and support in the Rural Mental Health Sector.  Most recently I worked in the travel sector and have a Cert IV in Travel and a Diploma in Business Management.
I am very excited to be taking on this new opportunity and working with everyone, and I look forward to meeting you and supporting you on your journey with Supported Pathways and the NDIS.
Brooke Hughes:

My name is Brooke and I started working with Supported Pathways in March 2020 in the role of Administration.

With current training and our fast-paced learning criteria, I have been able to excel as Assistant Support Coordinator in the short time that I have been employed at Supported Pathways.

I previously worked in the Real Estate industry which has given me the ability to have a high level of people based and administration skills.

My heart always told me that I needed to be in the industry that helps people and I have really hit the ground running with Supported Pathways. I am very lucky to be working alongside such dedicated people with hearts of gold. I could not ask for a better team to learn from or be a part of.

I am excited to see myself grow within Supported Pathways and I can not wait to help as many people as I can, be the best they can.

Karissa Ketley: 

Hi, I’m Karissa. I started with Supported Pathways in August 2020 as an Administrator. After spending almost 10 years working within Labour Hire Recruitment, I decided to take on a new challenge and enter the NDIS space.

In my role I will be assisting the Directors of Supported Pathways with various tasks, whilst also assisting the Support Coordinators with their day-to-day administrative duties. With a background in recruitment, I have developed great administrative, communication and customer service skills. Systems, processes and procedures are my forte!

I have always been interested in assisting people and I am looking forward to learning, developing and understanding the NDIS whilst supporting our Participants to live the best life possible.

Sally Andrews:

My name is Sally and I am currently completing a placement with Supported Pathways to finalise my studies of a Bachelor of Human Services majoring in Children and Families through USQ. I have previously completed a diploma of business administration and have a background mostly in administration roles.

My passion for working within disability and the NDIS has been encouraged through the studies I have completed, along with my personal experience of accessing the NDIS and support services to assist with my son’s diagnosis of ASD and ADHD.

I am deeply passionate about working within the disability sector and I am excited to have the opportunity and experience of learning within the supported pathways organisation.

Linda Grant:

My name is Linda and I have joined the team here at Supported Pathways.  I have a background in Business, Insurance and Government, including the Department of Veteran’s Affairs, Department of Education and most recently the NDIS.  My time within the agency included access, scheduled and unscheduled review, Assistive Technology and Home Modifications.

I have studied Business, Hospitality Management and currently studying part time my bachelor or Paramedical Science.  Throughout life I have learned that the biggest reward is to be able to help others to make a difference for people and be a voice for those who need it.


Supported Pathways employs qualified Social Workers who are registered with the AASW (Australian Association of Social Work). This means that our Social Workers are university qualified professionals who have completed a minimum of four years of tertiary study, which is recognized nationally and internationally. Supported Pathways staff have the knowledge and skills necessary to better understand and support people, promote community participation and advocate for social change.

Our staff will build on the strengths and resources of people within their communities and environment. At times our staff will support people to discover, develop or remember their strengths and resources, and at other times our staff will help people to develop or access resources. Supported Pathways will advocate for resources that have been denied to the individual or the community.

Supported Pathways is grounded in the ethical principles as outlined in the AASW Code of Ethics (2010).

Definition of Social Work

The social work profession promotes social change, problem solving in human relationships and the

empowerment and liberation of people to enhance wellbeing.

Utilising theories of human behaviour and social systems, social work intervenes at the

points where people interact with their environments.

Principles of human rights and social justice are fundamental to social work.

AASW Code of Ethics [2010] pg 7

In the determination and pursuit of its aims, social work is committed

to three core values, which give rise to general and specific ethical responsibilities. These values are

Respect for persons

Social justice

Professional integrity

AASW Code of Ethics [2010] pg 12


Our Commitment, Vision and Values

Our Commitment

The Supported Pathways Team are committed to working to an agreed vision and

set of values which are used

to inform our planning

and service delivery

Our Vision

The Supported Pathways Team have a vision of making a difference in the lives

 of our stakeholders.

We visualise a future where possibilities,

opportunities and dreams are

reachable for our stakeholders regardless of

race, gender, stature or disability.

 Our Values

Respect and adherence to individual rights

 Integrity, transparency and honesty

 Utilise a community of practice framework

 Delivery of services with passion and excellence

 Commitment to continuous improvement.